Information we may collect

Depending on your interaction, we may collect contact details; billing and shipping addresses; order, transaction, return, and refund information; account information; customer-support communications; device, browser, IP address, cookies, and website interactions; and payment-related information required by Shopify and payment providers. We do not store complete payment-card numbers on our own servers.

How information is collected

Information may come directly from you; automatically through cookies, pixels, logs, and similar technology; or from Shopify, payment providers, carriers, fulfillment partners, analytics, advertising, and other services involved in your transaction or store experience.

Why we use personal information

• Process, verify, fulfill, and deliver orders.
• Send order, shipment, and tracking communications.
• Provide support and review returns, refunds, disputes, and payment questions.
• Detect fraud, misuse, and security incidents.
• Operate, analyze, troubleshoot, personalize, and improve the store.
• Provide marketing where permitted.
• Meet legal, tax, accounting, regulatory, and recordkeeping obligations.
• Establish, exercise, or defend legal claims.

Cookies & similar technologies

The store may use cookies, pixels, logs, and similar technologies for essential operation, carts, accounts, preferences, analytics, security, fraud prevention, and advertising where enabled. Browser and device controls may restrict cookies, but disabling necessary cookies can affect checkout and store functions.

Service providers & disclosure

We may disclose information where reasonably necessary to Shopify; payment and financial providers; carriers, warehouses, and fulfillment partners; customer-service and communications providers; hosting, analytics, security, fraud-prevention, advertising, and marketing providers; professional advisers and insurers; authorities where required or permitted by law; or parties involved in a business reorganization or transfer.

Sale, sharing & targeted advertising

We do not rent personal information to unrelated third parties for their independent use. Certain advertising disclosures may be treated as a “sale,” “sharing,” or targeted advertising under some U.S. state laws even when no money is exchanged. Eligible users may use available store privacy controls or email service@clevonna.com.

Shopify

Our store uses Shopify’s e-commerce infrastructure. Information needed to operate the store and complete purchases may be processed by Shopify and its providers according to their respective privacy practices and legal obligations.

Data retention

We retain personal information as reasonably necessary for transactions, order administration, support, accounting, tax, fraud prevention, disputes, enforcing agreements, and legal obligations. The period varies by information type, purpose, and requirements.

Your privacy rights

Depending on your residence and applicable law, you may have rights to access, correct, delete, or obtain a portable copy of certain information; opt out of certain sale, sharing, targeted advertising, or profiling; withdraw consent; appeal certain decisions; and exercise rights without unlawful discrimination. Rights are subject to exceptions and identity verification.

Submitting a privacy request

Email service@clevonna.com with the subject “Privacy Request.” Describe the request and provide enough information to identify the relevant account or transaction. Do not send complete card or bank information. Authorized agents may be required to show authority, and we may verify identity directly.

Marketing communications

Promotional email recipients may unsubscribe through the link in the message or by contacting us. Necessary transaction, shipping, returns, security, and support communications may still be sent.

Information security

We use reasonable administrative, technical, and organizational safeguards. No internet transmission or electronic storage method is completely secure; protect account credentials and contact us if unauthorized activity is suspected.

Children’s privacy

The store is intended for general consumer shopping and is not directed to children. We do not knowingly collect children’s personal information in violation of applicable law. Contact us if you believe a child provided information improperly.

International processing

Because we and our providers may operate internationally, information may be processed or stored outside your location. Where required, transfers are handled subject to applicable legal safeguards.

Third-party services & links

Third-party sites and services have their own terms and privacy practices. Review those policies before providing information.

Changes to this policy

We may revise this policy as services, technology, providers, business practices, or legal requirements change. The current version and revision date will be posted here, with additional notice where appropriate.