clevonna™ · checkout information
Payment & Security
How payment methods, order totals, authorization, and checkout security are handled at clevonna.com.
Available payment methods
The payment methods currently available for your purchase are displayed during checkout. Availability may vary by device, billing location, currency, order value, and payment provider. Follow the checkout instructions to complete payment.
Authorization & verification
Orders may be subject to transaction authorization, identity or payment verification, fraud-prevention checks, and inventory review. We may contact you if additional information is reasonably necessary. An order may be declined or cancelled when authorization or verification is unsuccessful.
Checkout security
Our online store is hosted on Shopify. Payment information is transmitted to Shopify and applicable payment providers using their security controls. clevonna™ does not store complete credit or debit card numbers on its own servers.
Prices & final order total
Before submitting payment, checkout displays product prices, applicable discounts, shipping charges, taxes where applicable, and the final order total. Review all details before completing the purchase.
Financial-institution charges
Your bank, card issuer, or payment provider may impose foreign transaction, currency conversion, insufficient-funds, or other charges. These charges are not controlled by clevonna™.
Discount codes & promotions
Unless otherwise stated, a discount code must be entered before checkout is completed and may be subject to eligibility, expiration, minimum purchase, product exclusions, usage limits, or non-combination rules.
Declined, pending, or duplicate charges
Confirm that billing details and available funds are correct, then contact your payment provider if a payment is declined. A pending amount may be a temporary authorization rather than a completed charge. If a possible duplicate completed charge remains, contact us with your order number and non-sensitive transaction details.
Order confirmation
A confirmation is normally sent to the email entered during checkout. If it does not arrive, check spam or junk folders and verify the email address used. An automated confirmation acknowledges receipt of the order request but may remain subject to verification and acceptance.
Payment questions
Email service@clevonna.com with the order number, transaction date, amount, and a description of the issue. Never email a complete card number, bank account number, password, or security code.
Need help?
Email service@clevonna.com with your order number and a clear description of your question. Our customer-care team is available 24/7 (24 hours a day, 7 days a week).
Company information
Business & contact details
- Brand
- clevonna™
- Legal company name
- Hangzhou Hengxing Cultural Media Technology Co., Ltd.
- Owner
- Wu Zilong
- Website
- clevonna.com
- Business address
- No. 49, Yunhui Jinni Jiatang (Main Building), Renhe Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province
- Customer support email
- service@clevonna.com
- Customer support phone
- +86 150 0744 8788
- Customer service hours
- 24/7 (24 hours a day, 7 days a week)